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PAYMENT METHODS

© 2019 scratch-hiphop.co.uk           All Rights Reserved

Delivery

All prices exclude delivery and we ship worldwide.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery. 

Est. Delivery Times

UK Standard Delivery - 3-7 Business Days

UK Recorded Delivery - 3-7 Business Days

UK Courier Delivery - 2-5 Business Days

Est. Delivery Times

International Standard Delivery - 5-10 Business Days

International Recorded Delivery - 5-10 Business Days

Accepting Orders 

All order details are confirmed by you when your order is placed, including the billing address, shipping address, colour, size...etc.

You must contact us within 12 hours of placing your order to make any changes, after this period no changes can be made.

Scratch cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Cancellations

 All cancellations must be requested within 12 hours of your order being placed.

 

After this time, your order will have entered production.

 

If your order has already entered production within 12 horus of your order being placed then acceptance of cancellation requests will be made at our discretion.­ 

Transit Damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave in perfect condition.

However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately.

If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty Goods

If your goods develop a fault within 28 days of delivery the goods may be returned for either refund in full, or replacement.

 

Replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.

 

Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault.

 

Please note that we judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.

Returns

Each product is printed to order, so we are happy to accept return only if the product(s) is faulty. 

The product(s) must be unused, with the original tags still intact and in their original packaging, if applicable, in the same condition it was received.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.